Warranty Policy

apace warranty conditions

  • apace offers a 6 month warranty period from the date of purchase.
  • apace reserves the right to determine whether a product is covered under warranty or not, irrespective of the warranty period
  • Discounted or clearance products are not covered under any warranty coverage, and returns
  • apace warranty covers manufacturing defects and does not cover any damages that result from accident, misuse, abuse or negligence of the product. Examples of misuse, abuse, negligence can be:
    • Not following washing instructions listed for the product
    • Rubbing of the product fabric against abrasive surface 
    • Product used for purpose it’s not meant for. E.g. Cycling shorts are not meant to be used for horse riding
  • Warranty claims will be entertained only with a proof-of-purchase
    • For purchases through the apace website, the order number should be provided
    • For purchases through e-tailers or retailers, an invoice from the seller should be provided
  • apace warranty does not cover incidental or consequential damages, such as damage to, other equipment, or loss of time, loss of podium finish (it can happen) or loss or damage due to act of god, or similar expenses
  • apace warranty on all products expires immediately if the product has been altered through repairs, modifications etc
  • Any situations out of the ones listed above will be considered on a case-to-case basis

How to claim warranty

  • Please send us an email at contact@keepapace.com with:
    • Proof-of-purchase
    • Photos showing defects/ issues with product
  • We will acknowledge your request through a confirmation email
    • Products under warranty claim should be returned to us only after you receive a confirmation email from us.
  • Once we receive the product, the product will undergo inspection to determine warranty coverage
  • If the product does not pass inspection or is deemed out of warranty coverage, it will be returned back to you.
  • If the product is deemed under warranty, we will issue a refund or exchange
  • Standard turnaround time in issuing replacement or refund is 10-12 working days from the time the product is received by us.