We understand that despite the safest of riding habits, accidents do happen. apace is happy to offer crash replacement on our apparel to cover such incidents, subject to conditions.
- Crash replacement (CR) policy is valid for the 60 days from the date of purchase.
- The products need to bought at MRP and not on products bought on reduced or clearance pricing
- Products may be purchased through
- e-tailers
- retailers
- www.keepapace.com
- Under the policy, apace will offer a 40% discount on the same product, same size (identical product)
- If the product is out of stock, apace will offer a parallel product at 40% discount on the MRP.
- Example:
- If a product submitted for crash replacement are Explore bib-shorts, Black, in size L of MRP Rs 4799, the identical product of size L will be offered at 40% discount.
- If that size and color is not available then another product from the same product group (bibs) with a discount of 40% on Rs 4799/- will be offered
How to claim the Crash Replacement (CR) policy
- Please send us an email at contact@keepapace.com with:
- Proof-of-purchase
- Photos showing damage to product due to accident/crash
- We will examine the proof submitted for the Policy eligibility
- If necessary, we will ask for the product to be sent to us
- If the product does not pass the policy coverage, we will let you know through email.
- If eligible, we will acknowledge your request and issue a CR code to be used at check out through a confirmation email.
- This code can be used to purchase the same or similar product according to the CR rules.
- Standard turnaround time in issuing the CR code is 7-8 working days from the time the request is received.